Shipping Policy

ECO PEAKS SDN. BHD. can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses. 

We are unable to ship to international addresses at this moment.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. 
By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 
Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

 


SHIPPING CHARGES

ECO PEAKS SDN. BHD. charges a standard shipping & handling fee of RM8.46 with every transaction for any local delivery. However, you may pay higher transaction fee should you delivery of items exceeding certain designated dimensions or weight.

These conditions are subject to change by the management.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.

We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.

There may be promotional offerings for free delivery from time to time so please check in often.

*Our "Free Shipping Promotion" will only be eligible for orders placed on www.ecopeaks.com.my with the delivery addresses limited to West Malaysia only*


STANDARD DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1 - 2 business days if they are placed before 12:00pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 - 2 business days.

Delivery ETA (Expected Time of Arrival) are as follows:

  • Peninsular Malaysia: 2 – 4 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 8 working days for your order to arrive.

Delivery to rural or remote areas may require an additional of 2 – 3 working days.

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes.

  • Peninsular Malaysia: Additional 3 - 5 working days for your order to arrive.
  • Sabah / Sarawak: Additional 3 - 7 working days for your order to arrive.

It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.

 

COLLECT @ Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD)

  • All orders chosen to be delivered using the Collect @ Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD) method will not be charged any shipping or handling fees.
  • At this moment our Collect @ Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD). 
  • The expected time of arrival (ETA) for all Collect @ Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD) parcels will be within the range of 1 - 2 working days after the order has been placed successfully and payment has been confirmed.
  • When your order has successfully packed at Kinderia Baby & Mom Store Ara Damansara you will be notified via email by ECO PEAKS SDN. BHD.
  • You are required to keep and to bring along your confirmation email when you want to collect the parcel at our Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD) . Both softcopy or printed copy can be accepted for verification purposes.
  • In the event where the purchaser is not able to visit the Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD) to collect the order, then the purchaser can entrust family members or friends to collect the order, as long as the entrusted person is able to present the confirmation email to a Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD) team member.
  • The order should be collected within 5 working days after it has successfully packed at the Kinderia Baby & Mom Store Ara Damansara (ECO PEAKS SDN. BHD). Should no one be available to collect the parcel, the order may be forfeited after the stipulated time given. Therefore, we will not refund you any amount that you have spent on your order.

 

HOW TO TRACK YOUR ORDER


Please locate your tracking number in the delivery confirmation email or by logging into your registered user account. Alternatively, you can click here to check your parcel delivery status via our www.ecopeaks.com.my (ECO PEAKS SDN. BHD) delivery tracking website page. Please take note that tracking numbers may take a few hours to be reflected in our tracking system after you have received the delivery confirmation email.