Returns & Exchange
Eco Peaks Sdn Bhd does not allow returns and refund at the full purchase price. However, we do accept in-store exchanges for defective goods.
What is the Exchange policy?
We strive to achieve to provide quality and excellent value products.
Please Note: This policy only applies to incorrect or defective items shipped, we have a seven (7) days exchange policy upon receipt of order by the customer, subject to the following terms and conditions:
- Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
- Any item that you received with tags attached must be exchanged with those tags intact.
- There will be no exchanges for intimates, undergarments, accessories and beauty products due to hygiene reasons.
- This policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on our website www.ecopeaks.com.my
- Items purchased as part of a set or multi-item pack, have to be exchanged as a whole set.
All goods to be exchanged will be first reviewed by our team and we reserve the right to perform remedies including replacing the product with a new item of the same design and model.
Can I return a voucher which I have already purchased?
For purchased voucher returns are handled on a case-by-case basis. Within the limits of reason, we strive to do our best to meet our customer’s satisfaction. You may write to our customer service (email/phone number TBD) to discuss further.
Please note under this policy, we do not generally permit the exchange of, or offer cash refunds for:
- Refund requisition is made after the redemption period in any circumstances or reasons
- Redeemed services from merchants or partners with result of either unsatisfactory or satisfactory
- Good were not exchanged within 7 days of purchase.
How do I submit an exchange?
- Currently we only accept exchanges in store, please use our store list / store locator function to find the nearest point of exchange.
- Please be reminded to bring along the receipt and any other proof of purchase.
Items for Customers to note:
- Exchanges are subject to availability. If the store does not have any more stock, you may wait until they are able to source additional items or visit another nearby store.
- Exchanges may apply for the same product of different colour, or different products that serves the same function at the same price, subject to mutual agreement between Eco Peaks team and customers.
- Any exchanges for products of higher prices will require additional payment to make up the price differential.